Free Shipping on all orders over $40.
Airy Bakes currently ships Canadian Nationwide
SHIPPING & ORDER PROCESSING
- Airy Bakes ships cookies using Canada Post as our third party shipping carrier.
- Orders Shipped to Toronto and GTA cities placed before 1:00 PM EST are subject to same day delivery
- Orders placed after 1:00 PM EST will be shipped the following shipping day (Monday - Wednesday).
- Orders placed after 1:00 PM EST on Friday will ship on the following Monday excluding business holidays.
NATIONWIDE SHIPPING GUARANTEE
- Shipments can only be delivered to a street address within CANADA.
- Canada Post will not deliver to P.O. Boxes.
- Airy Bakes is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for Canada Post.
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
- Canada Post may require a signature for delivery at the discretion of the driver.
- Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates
- In an event of our third party shipping carrier STRIKE. All orders placed will be notified of the event with the new expected shipping arrival dates. Full refunds on orders placed before, during, and after the event of a STIKE are not Guaranteed.
- Orders can be delivered using our local courier service for addresses located in Burlington to Clarington in the Greater Toronto Area only.
- Local Delivery orders placed after 1:00 PM EST are not eligible for Same Day or Next Day Local GTA Delivery.
- Local Deliveries are made Monday through Friday excluding holidays.
- You can select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process.
- We highly recommend that you select a date when someone will be available to accept your Local Delivery package. In an event where someone is not available to accept your delivered package, packages will be left in an unsecure area on the property. Notification will be sent VIA EMAIL and TELEPHONE (if provided) with specific delivery time and location.
Airy Bakes currently does not accept pick up deliveries.
All deliveries are sent using overnight or two-day service in an Airy Bakes insulated bag with an ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, this is ok! The ice pack helps the cookies stay cold during transit and may be thawed by the time your package arrives.
Because of the fragile nature of cookies, some breakage of the macaron shell may occur during transport. This will not affect the taste and quality of our product. Broken cookies are not refundable. When ordering for special events, it is highly recommended to order additional cookies to ensure you have more than enough for those guest who like to indulge a lot; like myself!
- Due to the perishable nature of our products, Airy Bakes does not accept returns.
- There are no returns or exchanges.
- Circumstance Pending, Airy Bakes will issue a credit or re-order.
- If, for some reason, you are unsatisfied with your purchase, please contact our Team within 48 hours of when the package was received. For damage claims we require photographs of the external shipping box as well as the damaged product. This is required in order to submit a damage claim. Airy Bakes will make every effort to make sure you are happy with your Airy Bakes experience.
CANCELLATIONS AND MODIFICATIONS
Orders will not be cancelled within 3 business days of the ship or pick-up date. For order cancellation or modification requests, please my Team immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
SPECIAL ORDERS AND LARGE QUANTITIES
When ordering quantities greater than 100 macarons or any customizations, please place your order at least 2 weeks prior to your desired delivery date. Orders not placed within 2 weeks of desired delivery date are subject to rush fees. For more information about special orders, custom flavours, colours, and cookies for events or special occasions please visit our Special Orders page.
The Airy Bakes Team can be reached Monday–Sunday, 9:00AM–7:00PM EST. Please email firstname.lastname@example.org with any questions. We will do our best to accommodate your needs and make sure you are happy with your Airy Bakes experience.